Effective Date: 1^st  September 2025

This Privacy Policy, issued by Dufil Prima Foods Ltd of 44 Jimoh Odutola Street, off Eric Moore Road, Surulere, Lagos, (hereinafter referred to as “DUFIL PRIMA FOODS LTD”), constitutes our commitment to your privacy on our administrative records, websites, social media platforms, and premises. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data in compliance with the Nigerian Data Protection Act, 2023 (NDPA) and other applicable laws.

By accessing our website, providing your data, or using our services, you consent to our privacy settings, acknowledge, and accept the practices described in this Privacy Notice.

1.0 Information We Collect

When you use the DUFIL PRIMA FOODS LTD Services, we collect information sent to us by your computer, mobile phone or other electronic access device. The automatically collected information includes but is not limited to data about the pages you access, computer IP address, device ID or unique identifier, device type, geo-location information, computer and connection information, mobile network information, statistics on page views, traffic to and from the sites, referral URL, ad data, standard web log data, still and moving images.

 We may also collect information you provide us, including but not limited to;

• Information on web form
• Survey responses
• Account update information
• Email address
• Phone number
• Organization you represent
• Official position
• Correspondence with the DUFIL PRIMA FOODS LTD support services, and telecommunication with the DUFIL PRIMA FOODS LTD

We may also collect information about your transactions, enquiries, and your activities on our platform or premises.

We may also use information provided by third parties, like social media sites. Information about you provided by other sites are not controlled by the DUFIL PRIMA FOODS LTD, and we are, therefore, not liable for how such third parties use your information.

2.0 What we do with your personal information.

The purpose of our collecting your personal information is to give you efficient, enjoyable, and secure service. We may use your information to:

• Provide the DUFIL PRIMA FOODS LTD Services and support:
• Process applications and send notices about your transactions to the requisite parties:
• Verify your identity:
• Resolve disputes, collect fees, and troubleshoot problems:
• Manage risk, or to detect, prevent, and/or remediate fraud or other potentially prohibited or illegal activities:
• Detect, prevent, or remediate violations of laws, regulations, standards, guidelines, and frameworks:
• Improve the DUFIL PRIMA FOODS LTD Services by implementing aggregate customer or user preferences:
• Measure the performance of the DUFIL PRIMA FOODS LTD Services and improve content, technology, and layout:
• Track information breaches and remediate such identified breaches:
• Manage and protect our information technology and physical infrastructure; or
• Contact you at any time using the telephone number, email address, or other contact details you provided.

4.0 How we protect your personal information.

We store and process your personal information on our computers in Nigeria. Where we need to transfer your data to another country, such country must have an adequate data protection law. We will seek your consent where we need to send your data to a country without an adequate data protection law. We protect your information using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls.

5.0 How We Share Your Information within the DUFIL PRIMA FOODS LTD and with Other Users

During your interaction with our website or premises, we may provide other Ministries, Departments, Agencies (MDA), other organs of government, private sector operators performing government functions, with information such as your name, contact details, or other details you provide us for the purpose of performing our statutory mandate to you or third parties.

We work with third parties, especially government agencies, to perform the DUFIL PRIMA FOODS LTD Services and implement its mandate. In doing so, a third party may share information about you with us, such as your email address or mobile phone number. These providers are required to comply with our data protection policies and Data Processing Agreements in line with this Privacy Notice and NDPA 2023.

You accept that your pictures and testimonials on all social media platforms about DUFIL PRIMA FOODS LTD can be used for limited promotional purposes by us. This does not include your trademark or copyrighted materials.

From time to time, we may send you relevant information such as news items, enforcement notices, statutorily mandated notices and essential information to aid the implementation of our mandate. We may also share your personal information in compliance with national or international laws; crime prevention and risk management agencies, and service providers, responsible and have no control over websites outside their domain. We do not monitor or review the content of other parties’ websites that are linked from our website or media platforms.

6.0 Your Privacy Rights

• This Privacy Policy describes your privacy rights regarding our collection, use, storage, sharing and protection of your personal information. It applies to the DUFIL PRIMA FOODS LTD website and all database, applications, services, tools and physical contact with us, regardless of how you access or use them.
• If you have created a username, identification code, password or any other piece of information as part of our access security measures, you must treat such information as confidential, and you must not disclose it to any third party.
• We reserve the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of this privacy policy.

Subject to applicable laws, and other data protection regulations, you have the following rights to how we use your information:

• To request a copy of the personal data processed in relation to you. Your right of access can be exercised by sending an email to dpo@dufil.com
• To request that we rectify your personal data where such data are inaccurate or incomplete.
• To request us to delete your personal data, for example, if we no longer have a valid reason to process it
• To object to how we process your personal data
• To restrict how your personal data is processed in certain cases, such as when the accuracy of your Personal data is contested.
• To request a copy of the personal data you have given to us in a machine-readable format.

Right to withdraw consent

We rely on consent for certain limited processing of your personal information. Where we do this, you have the right to withdraw your consent to further use of your personal information.

Right to lodge a complaint

You have the right to complain to the regulatory agency the Nigerian Data Protection Commission (NDPC) at any time if you object to the way in which we use your personal information.

Contact Email: info@ndpc.gov.ng

If you wish to exercise any of the rights set out above, please contact our Data Protection Officer at dpo@dufil.com

7.0 Consent

You accept this privacy policy when you give consent upon access to our platforms, or use our services, content, features, technologies or functions offered on our website, digital platforms or visit any of our offices or factories for official or non-official purposes (collectively the “DUFIL PRIMA FOODS LTD Services”). This privacy policy governs the use of the DUFIL PRIMA FOODS LTD Services and intervention projects by our users and stakeholders, unless otherwise agreed through a written contract. We may amend this privacy policy at any time by posting a revised version on our website or placing such notice at conspicuous points at our office facilities. The revised version will be effective 7 days after publication.

8.0 Cookies

Cookies are small files placed on your computer’s hard drive that enable the website to identify your computer as you view different pages. Cookies allow websites and applications to store your preferences in order to present content, options, or functions that are specific to you. Like most interactive websites, our website uses cookies to enable the tracking of your activity for the duration of a session. Our website uses only encrypted session cookies, which are erased either after a predefined timeout period or once the user logs out of the platform and closes the browser. Session cookies do not collect information from the user’s computer. They will typically store information in the form of a session identification that does not personally identify the user.

9.0 Data Security

We will always hold your information securely. To prevent unauthorized access to your information, we have implemented strong controls and security safeguards at the technical and operational levels. Our website uses Secure Sockets Layer/Transport Layer Security (SSL/TLS) to ensure secure transmission of your Personal Data. You should see the padlock symbol in your URL address bar once you are successfully logged into the platform. The URL address will also start with https:// depicting a secure webpage. SSL applies encryption between two points such as your PC and the connecting server. Any data transmitted during the session will be encrypted before transmission and decrypted at the receiving end. This is to ensure that data cannot be read during transmission. DUFIL PRIMA FOODS LTD has also taken measures to comply with global Information Security Management Systems. We have put in place digital and physical security measures to limit or eliminate the possibilities of data privacy breach incidents.

10.0 Data Retention

We retain your personal information only as long as necessary for the stated purposes or as required by law, in line with our Data Retention Policy. Upon expiration of the retention period, data is securely deleted or anonymized.

11.0 Data Protection Impact Assessment (DPIA)

We conduct Data Protection Impact Assessment (DPIA) before processing data that may pose significant risks to individuals’ rights and freedoms.

12.0 Data Confidentiality Rights

Your information is regarded as confidential and will not be divulged to any third party, except under legal and/or regulatory conditions. You have the right to request sight of, and copies of any and all information we keep on you, if such requests are made in compliance with the Freedom of Information Act and other relevant enactments. While the DUFIL PRIMA FOODS LTD is responsible for safeguarding the information entrusted to us, your role in fulfilling confidentiality duties includes, but is not limited to, adopting and enforcing appropriate security measures such as non-sharing of passwords and other platform login details, adherence with physical security protocols on our premises, dealing with only authorized officers of the Agency.

13.0 Accuracy of Information

Keeping your account information accurate and up to date is very important. You have access to your account information, which includes your contact information and similar information, through various means. If you discover any inaccuracies in your personal information, please promptly notify us via the Contact Us page and provide the required documentary evidence to enable us to implement the necessary updates or changes. 

14.0 Links to Other Websites and Premises

Certain transaction processing channels may require links to other websites or organizations other than ours. Please note that DUFIL PRIMA FOODS LTD is not responsible and has no control over websites outside its domain. We do not monitor or review the content of other parties’ websites that are linked from our website or media platforms.

Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us, and DUFIL PRIMA FOODS LTD should not be regarded as the publisher of such opinions or materials.

Please be aware that we are not responsible for the privacy practices or content of these sites.

We encourage our users to be aware of when they leave our site, and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them.

The DUFIL PRIMA FOODS LTD will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

15.0 Children’s Privacy

DUFIL PRIMA FOODS LIMITED does not knowingly collect personal data from children under the age of 13 without verifiable parental consent. If we become aware that a child under 13 has provided us with personal data, we will delete such data immediately.

16.0 Policy Updates

We may update this Privacy Notice periodically reflect changes in our practices or for other operational, legal, or regulatory changes. We will notify you of any significant changes to the new Privacy Policy on our official website and updating the “Effective Date” above.

17.0 Governing Law

This privacy policy is made pursuant to the Nigeria Data Protection Act 2023 (NDPA) and other relevant Nigerian laws, regulations or international conventions applicable to Nigeria. Where any provision of this Policy is deemed inconsistent with a law, regulation or convention, the provision will be null and void to the extent of the inconsistency.

18.0 Contact Information

Questions, requests and concerns regarding the Privacy Notice should be addressed to:

Dufil Prima Foods Ltd

Email: dpo@dufil.com

Phone number : 080771009000

Mailing Address: 44 Jimoh Odutola Street, off Eric Moore Road, Surulere, Lagos,